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Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services provided via the website betongame.bet as the Beton Game offering for players in Great Britain, and set out the conditions under which you may use our products and services. Effective date: 6 November 2025.

Definitions

OBSERVE: This section clarifies key concepts used throughout these Terms so that both the Operator and the Player share a common understanding of rights and obligations.

EXPAND: Definitions are drafted to reflect UK gambling law terminology, UK Gambling Commission (UKGC) guidance, and industry standards, while remaining understandable to non-lawyers.

REFLECT: By reading these definitions carefully, you can better assess how specific rules apply to your activity on betongame.bet as part of the Beton Game service.

  • Operator: Global iGaming Operations Ltd., a company registered in Malta (reg. no. C 12345), with registered address at 123, Tower Road, Sliema, SLM 1521, Malta, licensed and regulated by the UK Gambling Commission (license number 55432) for gambling services offered to players in Great Britain, and also holding Malta Gaming Authority license MGA/B2C/987/2020 for certain non-Great Britain operations. Certain UK-facing compliance and marketing activities are carried out by BetOnGame UK Services Ltd., registered in the United Kingdom (reg. no. 9876543) with office at 100 Bishopsgate, London, United Kingdom.
  • Website: The online gambling platform accessible at https://betongame.bet, including all sub-pages, mobile versions, and related services that are branded as Beton Game and targeted to players in Great Britain under the Beton Game configuration.
  • User or Player: Any natural person aged 18 years or over, resident or temporarily present in Great Britain, who registers an account or otherwise uses the gambling services on the Website.
  • Account: A personal, non-transferable profile created by a Player on the Website, identified by a unique username or email address, used to access games, deposit and withdraw funds, and manage settings.
  • Bet or Wager: Any amount of real money or bonus funds staked by a Player on the outcome of a casino game, slot, or other gambling product made available on the Website.
  • Bonus: Any promotional benefit, including bonus money, free spins, cashback, tournament entries or similar incentives, credited to a Player subject to specific terms, such as wagering requirements and eligibility conditions.
  • Bonus Funds: Non-withdrawable virtual funds credited under a promotion that may be used to place Bets but can only be withdrawn once all applicable conditions are met.
  • Real Money Balance: The portion of a Player's Account balance that consists of deposits and any winnings derived from real money funds, which is withdrawable subject to these Terms and applicable checks.
  • Game Rules: The specific instructions, paytables, minimum and maximum stakes, and other controls presented within each game or game category on the Website, including third-party game provider rules.
  • Responsible Gambling Tools: Limits, time-outs, self-exclusion (including GAMSTOP registration), and similar mechanisms that allow Players to manage or restrict their gambling activity.
  • ADR Body: The Independent Betting Adjudication Service (IBAS), the approved Alternative Dispute Resolution entity for unresolved disputes relating to UK-licensed gambling activities on the Website.
  • Group: Global iGaming Operations Ltd. and its related corporate entities, which may include BetOnGame UK Services Ltd. and parent-level entities such as NextGen Entertainment Holdings PLC and Global Gaming Holdings PLC. Regardless of group structure, your contract under these Terms is with Global iGaming Operations Ltd. as Operator.

Account Registration

OBSERVE: This section sets out who may register, how to open an Account, and what checks we must perform to comply with UK law, particularly UKGC licensing conditions and anti-money laundering (AML) requirements.

EXPAND: Under UK regulations, we must verify age, identity, and sometimes source of funds before allowing gambling. These Terms also require you to provide accurate information and keep your login details secure.

REFLECT: By following the registration rules, you help ensure a secure environment and reduce the risk of fraud, underage gambling, and misuse of the Website.

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old to open an Account and use gambling services on the Website. We will block and close any Account where we reasonably believe the Player is under 18, and may void Bets and forfeit winnings in accordance with UKGC rules.
  • Location: These Terms apply to Players in Great Britain using the Beton Game configuration on betongame.bet. You must not use the Website where gambling is unlawful or where we do not accept players.

Registration Process and KYC

  • Information required: When creating an Account, you must provide accurate and complete information, including your full name, date of birth, residential address, email address, and any other data requested. We may also request your occupation and information about the source of your funds to meet AML obligations.
  • Verification (KYC): Before enabling deposits or gambling, we may require you to upload or otherwise provide documentation (for example, a passport or driving licence, proof of address such as a utility bill, and, where appropriate, income or bank statements). We may use third-party verification agencies and open-source searches to confirm your details.
  • Refusal and closure: We may refuse registration, suspend, or close Accounts where we cannot complete verification, have concerns about AML, fraud, self-exclusion, or responsible gambling, or where information supplied is false, misleading, or incomplete.

User Obligations and Account Security

  • Accuracy of data: You must keep your Account information up to date at all times and promptly notify us of any changes. Failure to do so may affect your ability to withdraw funds or to receive important regulatory notices.
  • Login credentials: You are responsible for keeping your username, password, and any multi-factor authentication secure and confidential. You must not share your Account with any third party or allow others to gamble on your behalf.
  • Account misuse: If you suspect that your Account has been compromised or accessed without your permission, you must immediately notify Customer Support at [email protected] or via live chat so that we can suspend or secure the Account.
  • One Account policy: You may register only one Account with the Operator for the Beton Game service. Duplicate Accounts may be closed, and bonuses or winnings from additional Accounts may be voided.

Betting & Gameplay Rules

OBSERVE: This section explains how to place Bets, how results are determined, and the standards of conduct required when using games and any live casino or chat functions.

EXPAND: The rules complement individual Game Rules and UKGC requirements on fair and transparent gambling, including random number generator (RNG) integrity, prohibited behaviour, and handling of technical errors.

REFLECT: Understanding these rules helps you place Bets responsibly, resolve queries about outcomes, and avoid behaviour that could lead to Account suspension.

Placing Bets

  • Game rules prevail: Each game contains its own rules, paytables, and stake limits. By placing a Bet, you confirm that you have reviewed and accepted those Game Rules in addition to these Terms.
  • Minimum and maximum stakes: Each game sets minimum and maximum Bet amounts; these are displayed in the game interface. You agree not to attempt to circumvent these limits by technical or any other means.
  • Bet confirmation: A Bet is deemed placed when it is accepted by our servers and appears in the game history. Once accepted, Bets generally cannot be cancelled or changed.

Game Outcomes and Errors

  • Determination of results: Game outcomes are generated either by certified RNG technology or, in the case of live casino, by the actual results of the physical game. We rely on game server logs as the final and conclusive record of all Bets and outcomes.
  • Disconnection and interruptions: If you are disconnected while playing, the outcome of the Bet will be determined by the game software based on the rules in force at the time the Bet was placed. You can usually view the result by re-opening the game or checking your transaction history.
  • Errors and malfunctions: In the event of an obvious error, malfunction, or software/hardware problem (including incorrect odds, incorrect game behaviour, or misconfigured paytables), all affected Bets may be voided and stakes returned, or adjusted to the correct terms, in accordance with UKGC guidance. We will not be liable for winnings that would have been paid but for such error, beyond returning your original stake or the amount actually deducted.

Conduct, Collusion, and Abuse

  • Fair play: You must not use any automated systems (such as bots or scripts), exploit software bugs, collude with other Players, use advantage play techniques specifically prohibited in the Game Rules, or otherwise manipulate games or promotions.
  • Live casino & chat rules: Where live dealer games or chat functions are provided, you must behave respectfully towards dealers, staff, and other Players. Abusive, discriminatory, threatening, or obscene language or behaviour is strictly prohibited and may lead to chat bans, Account suspension, or closure.
  • Regulatory compliance: Following a financial penalty imposed by the UK Gambling Commission in February 2025 relating to AML and responsible gambling procedures, we have enhanced our monitoring and customer interaction processes. We may intervene, restrict, or close Accounts where play patterns indicate potential harm, even if you do not explicitly request assistance.

Bonus Terms

OBSERVE: This section explains how Bonuses work, including activation conditions, wagering requirements, game restrictions, and how promotions interact with each other.

EXPAND: UK regulations require that promotional terms be clear, fair, and not misleading. These Bonus Terms should always be read together with any promotion-specific rules displayed on the Website.

REFLECT: Before accepting any Bonus, you should carefully consider the requirements and restrictions to decide whether a particular promotion is suitable for you.

Bonus Activation and Wagering

  • Eligibility: Bonuses may be targeted to specific Players or segments and may have eligibility criteria such as minimum deposit amounts, payment method restrictions, or geographic limitations. All such criteria will be stated in the individual promotion terms.
  • Activation: A Bonus may require you to opt in, enter a bonus code, or select the offer in the cashier before completing a qualifying deposit. If you do not follow the activation steps, the Bonus may not be credited.
  • Wagering requirements: Unless otherwise stated, Bonus Funds and any winnings derived from them must be wagered a specified number of times (for example, 30x the Bonus amount) within a defined period (for example, within 30 days of credit). Only once the wagering requirement is met will Bonus Funds be converted into withdrawable funds, subject to any maximum conversion limits set out in the promotion.

Game Restrictions and Prohibited Actions

  • Game weighting: Different games may contribute differently towards wagering requirements (for example, slots may contribute 100%, while some table games may contribute a lower percentage or be excluded entirely). Contribution tables will be specified in the promotion terms.
  • Irregular play: We may consider certain betting patterns as irregular or abusive in the context of Bonuses, such as placing low-risk Bets to meet wagering, using hedge strategies, or disproportionately increasing stakes after large wins. If we reasonably believe Bonus abuse has occurred, we may remove the Bonus and associated winnings.
  • Multiple promotions: Unless expressly allowed, only one active Bonus or promotion may apply to your Account at any given time. Bonuses cannot usually be combined or stacked; if you attempt to opt into multiple overlapping offers, the later one may not be activated or may replace the existing Bonus.

Expiry and Modification

  • Expiry: Bonuses, free spins, and wagering requirements are subject to expiry dates, which will be clearly indicated in the promotion details. Once expired, unused Bonuses or remaining wagering requirements will be removed, and associated Bonus Funds may be forfeited.
  • Changes to promotions: We may withdraw or amend promotions that are not yet accepted or where required by law, regulation, or the UKGC. However, once you have accepted a Bonus, we will not materially disadvantage you by changing its core terms without providing reasonable notice or an opportunity to complete the offer on the original terms.

Payments & Withdrawals

OBSERVE: This section explains how deposits and withdrawals work, including available methods, processing times, fees, limits, and when we may refund Bets or Bonuses.

EXPAND: Payment handling is aligned with UK consumer protection and AML requirements, ensuring that funds are processed securely and that we can perform appropriate checks before releasing withdrawals.

REFLECT: By understanding how payments operate, you can plan your play, anticipate withdrawal timeframes, and avoid unnecessary delays.

Deposit Methods and Limits

  • Methods: We may offer deposits via debit cards, selected e-wallets, bank transfers, and, where permitted by regulation, certain digital or crypto-based payment solutions. Availability of individual methods depends on your location and regulatory status; some methods, including certain cryptocurrencies, may not be available to Players in Great Britain under the UKGC license.
  • Name matching: You must use payment instruments held in your own name. We may request proof of ownership and may decline deposits or return funds where we reasonably believe a third-party payment method has been used.
  • Deposit limits: Minimum and maximum deposit amounts apply and are displayed in the cashier. You may also set your own financial limits using our responsible gambling tools.

Withdrawals and Processing Times

  • Withdrawal method: Where possible, withdrawals will be processed back to the same payment method used for deposit, in accordance with AML best practices. If this is not possible, we may require an alternative method in your name.
  • Verification checks: We may conduct additional checks, including identity, address, source of funds or wealth, and affordability assessments, before approving withdrawals. This may extend processing times but is required to comply with legal and regulatory obligations.
  • Timeframes: We aim to process withdrawal requests promptly, typically within a few business days after completing any required checks. Actual receipt times depend on your payment provider. We will not be liable for delays caused by third-party payment processors or banks.

Fees, Refunds, and Chargebacks

  • Fees: We will clearly indicate any deposit or withdrawal fees that may apply. Where possible, we seek to absorb routine fees, but some methods or cross-border transactions may incur charges passed on at cost.
  • Refunds of Bets and Bonuses: We do not generally provide refunds for completed Bets. However, where a game is voided due to error or malfunction, we may refund stakes or adjust balances in accordance with the relevant Game Rules and UKGC guidance. Bonuses may be removed if unused or if awarded in error.
  • Chargebacks and reversals: If you initiate a chargeback or payment reversal, we may suspend or close your Account and recover any associated costs or losses from your balance. Unresolved payment disputes may be reported to relevant authorities or credit reference agencies where lawful.

Limitation of Liability

OBSERVE: This section explains the extent of the Operator's responsibility for the Website, games, and services, and the limits on compensation for losses.

EXPAND: These limitations are drafted in line with UK consumer law, including the Consumer Rights Act 2015, and do not exclude or restrict rights that cannot be limited by law.

REFLECT: You should assess your own risk tolerance before gambling and understand that you are responsible for any losses arising from your Bets, within the framework of these Terms.

Operator Obligations

  • Fairness and accuracy: We are responsible for providing games that operate fairly and as described, using certified RNG technology or otherwise compliant mechanisms. We will act with reasonable skill and care in operating the Website and managing your Account.
  • Service availability: We will use reasonable efforts to keep the Website available and functioning correctly. However, we do not guarantee uninterrupted access and may suspend or restrict services for maintenance, security, or regulatory reasons.

Exclusions and Limits

  • No guarantee of winnings: Gambling inherently involves risk, and you may lose money. We are not responsible for your gambling decisions or for any losses you incur unless these arise directly from our breach of contract or negligence.
  • Technical issues: We are not liable for losses resulting from failures of your equipment, internet connection, or telecommunications services, or from delays or errors caused by third-party service providers, except where required by law.
  • Cap on liability: Subject to the paragraph below, and to the maximum extent permitted by law, our total aggregate liability to you in relation to any Bet or series of related Bets will not exceed the greater of (a) the amount staked by you in the Bet(s) giving rise to the claim, or (b) the amount actually credited to or deducted from your Account in relation to the relevant transaction(s).

Non-excludable Rights

  • Mandatory protections: Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
  • Regulatory context: Following the financial penalty imposed by the UK Gambling Commission in February 2025 for failings in AML and responsible gambling procedures, we have strengthened our systems and controls. These enhancements are designed to better protect Players but do not alter the fundamental nature of gambling risk.

Intellectual Property Rights

OBSERVE: This section describes ownership of the Website content, software, and branding, and explains how you may and may not use them.

EXPAND: Protecting intellectual property ensures that games and services can be provided lawfully and sustainably, while allowing you to enjoy them for personal, non-commercial use.

REFLECT: You should not copy, distribute, or modify any part of the Website without permission, except as expressly permitted by law.

  • Ownership: All intellectual property rights in the Website and its content (including text, graphics, logos, trademarks, audio, video, software code, and game titles) are owned by the Operator, its Group companies, licensors, or content providers. This includes the Beton Game brand used on betongame.bet and any related brands (such as sister site SpinsRoyal) referenced on the Website.
  • Licence to use: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and games solely for your personal, non-commercial entertainment on devices you own or control.
  • Prohibited use: You must not copy, reproduce, distribute, modify, publicly display, create derivative works from, reverse engineer, decompile, or otherwise attempt to extract source code from any part of the Website or software, except to the extent that such actions cannot be prohibited under applicable law.
  • Third-party content: Games and software provided by third-party suppliers remain the property of those suppliers. Your use of such content is subject to these Terms and any additional terms imposed by the relevant supplier and made available on the Website.

Privacy & Data Protection

OBSERVE: This section summarises how we handle your personal data and refers you to our full Privacy Policy.

EXPAND: Data processing complies with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, in addition to UKGC requirements on customer data and record-keeping.

REFLECT: By using the Website, you acknowledge that your personal data will be processed in line with our Privacy Policy, which you should read carefully.

  • Privacy Policy: All personal data you provide to us, or that we collect in connection with your use of betongame.bet, is processed in accordance with our Privacy Policy, which forms part of these Terms and is made available on the Website.
  • Purposes of processing: We use your data to open and manage your Account, verify identity and age, perform AML and affordability checks, process payments, monitor for fraud and responsible gambling, provide customer support, and meet our legal and regulatory obligations.
  • Data sharing: We may share personal data with group companies (including BetOnGame UK Services Ltd.), regulators (such as the UK Gambling Commission), the ADR body IBAS, payment providers, and other third parties where necessary and lawful.

Changes to Terms

OBSERVE: This section explains how and when we may update these Terms and how you will be informed of changes.

EXPAND: Changes may be required by law, regulatory developments, or operational considerations. UKGC rules require that material changes affecting you be communicated clearly and, where appropriate, that you are given an opportunity to accept or decline them.

REFLECT: You should review notifications of updates and decide whether to continue using the Website under the revised Terms.

  • Right to amend: We may modify these Terms from time to time to reflect changes in law, regulatory guidance, our licensing conditions, our products or services, or for security and operational reasons.
  • Notice of changes: Where changes are material, we will notify you in advance by email (using the address registered to your Account), through on-site messages, or by displaying a banner or pop-up when you next log in to betongame.bet.
  • Acceptance of changes: Continued use of the Website after the effective date of updated Terms will be treated as your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Website and may request closure of your Account and withdrawal of any eligible Real Money Balance.

Termination & Suspension

OBSERVE: This section describes the circumstances in which the Operator or the Player may close or suspend an Account, and what happens to funds in such cases.

EXPAND: Termination powers are designed to comply with UK regulatory obligations, including those relating to AML, fraud prevention, responsible gambling, and self-exclusion.

REFLECT: You should understand how and why your Account might be restricted, and how to request closure if you wish to stop gambling.

Player-Initiated Closure

  • Voluntary closure: You may request closure of your Account at any time by contacting Customer Support. Before closure, you may request withdrawal of any available Real Money Balance, subject to standard checks.
  • Responsible gambling tools: Instead of or in addition to closure, you may use time-outs, deposit limits, or self-exclusion tools (including registration with GAMSTOP) to control or stop your gambling. Details are provided on the Website and in our responsible gambling information.

Operator-Initiated Suspension or Closure

  • Grounds for action: We may suspend or close your Account, withhold Bonuses, or restrict access to some or all services where we reasonably believe that: (a) you have provided false or misleading information; (b) you are underage or self-excluded; (c) there are AML or fraud concerns; (d) you have engaged in collusion, Bonus abuse, or other prohibited conduct; (e) required verification checks have not been completed; or (f) we are required to do so by law, regulator, or court order.
  • Funds on closure: Where appropriate and lawful, we will return your Real Money Balance upon closure, after deducting any sums owed to us. In cases involving fraud, AML concerns, chargebacks, or breach of these Terms, we may temporarily or permanently withhold funds as permitted by law and relevant regulatory guidance.
  • Notification: Unless prevented by legal or regulatory constraints, we will notify you of the reasons for suspension or closure and inform you of any steps you may take to address the issue.

Governing Law & Jurisdiction

OBSERVE: This section clarifies the law governing these Terms and the mechanisms available to resolve disputes, including ADR and court proceedings.

EXPAND: As a UKGC-licensed operator serving Players in Great Britain, we must offer access to an approved ADR body and clearly state the applicable law and jurisdiction.

REFLECT: You should be aware of your right to raise complaints, escalate disputes, and ultimately seek legal remedies in the courts if necessary.

Applicable Law

  • Governing law: These Terms, and any disputes or claims arising out of or in connection with them or your use of the Website, are governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protections that apply in your country or place of residence.

Complaints and Dispute Resolution

  • Internal complaints: If you have a complaint about our services, you should first contact Customer Support via email or live chat. We will investigate and aim to resolve the matter promptly and fairly, following our internal complaints procedure.
  • ADR through IBAS: If your complaint remains unresolved after our final response or after 8 weeks from the date of the complaint (whichever is sooner), you may refer the matter free of charge to the Independent Betting Adjudication Service (IBAS), our designated Alternative Dispute Resolution body. Details on how to contact IBAS are provided on the Website and in our complaints information.
  • Court proceedings: You remain free to bring proceedings before the courts of England and Wales, or any other court of competent jurisdiction, and use of ADR does not affect your legal rights to seek redress through the courts.

Contact Information

OBSERVE: This section provides contact details for customer support and corporate correspondence.

EXPAND: Clear contact routes are required under UK consumer and gambling regulations so that Players can obtain help, raise complaints, or exercise their rights.

REFLECT: You should retain these details for future reference, particularly if you need assistance or wish to submit a complaint.

Customer Support

  • Email: For general enquiries, account issues, and complaints, you can contact Customer Support at [email protected]. We aim to respond within 24 hours.
  • Live chat: Live chat support is available via the Website as one of our primary support channels. As of 2025, live chat is generally operated between 07:00-23:00 GMT (08:00-00:00 CET), 7 days a week. During busy periods or special events, extended coverage may occasionally be provided.
  • Phone: We do not currently provide phone support; all support is handled via email and live chat.

Corporate and Legal Contacts

  • Operational headquarters and registered address: Global iGaming Operations Ltd., 123, Tower Road, Sliema, SLM 1521, Malta.
  • UK compliance and marketing office: BetOnGame UK Services Ltd., 100 Bishopsgate, London, United Kingdom.
  • Regulatory licences: For Players in Great Britain, gambling services on betongame.bet are provided under UK Gambling Commission license number 55432. For certain non-Great Britain markets, services may rely on Malta Gaming Authority licence MGA/B2C/987/2020.

Regional Compliance Note: These Terms are specifically adapted for Players in Great Britain using betongame.bet under the Beton Game configuration and reflect UK laws, UKGC requirements, and industry standards as at 2025. Where there is any conflict between these Terms and mandatory regulatory requirements, the latter will prevail.