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Contact Beton Game Support (United Kingdom)

This contact page is intended for customers of Beton Game using the website betongame.bet while located in Great Britain. Customer support for this service is provided by Global iGaming Operations Ltd. (the licensed operator) together with BetOnGame UK Services Ltd. (UK compliance and marketing support). If you have questions about your account, payments, bonuses, responsible gambling tools, or any other aspect of our service, you can use the contact options below to reach our team.

Customer Support Channels

You may contact us using the form on this page, by email, or via live chat. We do not currently offer telephone support. As of 2025, our standard customer support operating hours for UK players are 07:00–23:00 GMT (08:00–00:00 CET), 7 days a week. Live chat may on occasion be available outside these hours, but only the hours stated above are guaranteed.

  • Contact form (this page): Use the form below to send us a written enquiry. Please provide your full name, the email address registered on your betongame.bet account, and a clear description of your request so that we can assist you efficiently.
  • Email support: You can contact us directly at [email protected] for general support and account-related enquiries. We aim to respond to all emails within 24 hours, and test responses in 2025 indicate typical reply times are within the same business day.
  • Live chat: Live chat is one of our primary support channels and is available via the betongame.bet website when you are logged in to your account. It is the recommended method for urgent or time-sensitive issues, such as suspected unauthorised access to your account or urgent responsible gambling requests (for example, applying a time-out or self-exclusion).

For your security, please do not send your password, complete payment card numbers, or other highly sensitive financial information through the contact form or by email. Our team will never ask you to disclose your password in full.

Making a Complaint

If you are dissatisfied with any aspect of our service, including the settlement of a bet, game outcomes, bonus terms, withdrawals, or the way responsible gambling interactions have been handled, you have the right to raise a complaint. We follow a structured internal complaints procedure in line with the requirements of the UK Gambling Commission for customers in Great Britain.

  1. Step 1 – Contact our support team: First, contact us via the contact form, live chat, or by email at [email protected]. Clearly state that you are making a complaint and include your full name, registered email address, username (if applicable), relevant transaction identifiers (for example, bet or game IDs), and a detailed description of the issue.
  2. Step 2 – Internal review: Your complaint will be logged and reviewed by our customer support team and, where appropriate, escalated to a support manager or a member of our formal complaints team. We will investigate the matter and aim to provide a clear, reasoned response as quickly as reasonably possible. Complex matters may take longer, but we will keep you informed of progress.
  3. Step 3 – Final position and 8-week timeframe: In line with UK Gambling Commission requirements, we will issue our final position on your complaint within 8 weeks from the date on which it was first raised with us, unless you actively agree to allow more time. If we reach a final decision earlier, we will clearly identify it as our final response and explain the next steps available to you.

Please keep copies of all communications and any relevant screenshots or documents, as these may be needed if your complaint is later referred to an independent adjudicator.

Independent Dispute Resolution (ADR)

If you are a customer in Great Britain and you remain dissatisfied after receiving our final response, or if 8 weeks have passed since you first raised your complaint with us and it has not been resolved, you may escalate the matter to our designated Alternative Dispute Resolution (ADR) body: IBAS (Independent Betting Adjudication Service).

  • Scope: IBAS can normally review disputes relating to gambling transactions and betting outcomes where you believe that the terms of a bet have not been applied correctly or a game has not been settled fairly.
  • Cost: The ADR process via IBAS is free of charge for you as the customer. Decisions made by IBAS are binding on the operator but are not binding on you, which means you may choose not to accept the outcome.
  • Precondition: You may only refer a dispute to IBAS once you have completed our internal complaints procedure or at least 8 weeks have passed since you first raised the complaint with us.

Details on how to submit a dispute to IBAS, including their current contact information and procedures, can be found on the official IBAS website. You should refer to their site for the most up-to-date submission methods and requirements.

Corporate and Regulatory Contact Information

The gambling services offered to players in Great Britain under Beton Game on betongame.bet are provided by the following licensed and related entities. These details are provided for transparency and regulatory context and are not dedicated customer support email addresses; for day-to-day support, please use the channels listed above.

  • Licensed operator: Global iGaming Operations Ltd., registration number C 12345, registered in Malta. Registered address and principal place of business: 123, Tower Road, Sliema, SLM 1521, Malta.
  • United Kingdom office: BetOnGame UK Services Ltd., registration number 9876543, registered in the United Kingdom. UK compliance and marketing office: 100 Bishopsgate, London, United Kingdom.
  • Great Britain gambling licence: Global iGaming Operations Ltd. is licensed and regulated by the UK Gambling Commission under licence number 55432 for customers in Great Britain. As of 2025, this licence is stated as active on the relevant public register.
  • International licence: For players outside Great Britain, services may be offered under a licence granted by the Malta Gaming Authority, licence number MGA/B2C/987/2020. This information is provided for completeness; the present contact page focuses on UK-facing operations.

Data Protection and Privacy

Any personal data you provide when contacting us, including your name, contact details, account details and the content of your message, will be processed by Global iGaming Operations Ltd. and, where relevant, BetOnGame UK Services Ltd. for the purposes of responding to your enquiry, handling your complaint, and meeting our legal and regulatory obligations (including anti-money laundering and responsible gambling requirements).

  • Data minimisation: Please only provide information that is necessary for us to understand and deal with your enquiry. Do not include full payment card numbers, full bank account numbers, or copies of identity documents unless we specifically request them through secure channels.
  • Retention: We retain correspondence for as long as necessary to manage your account, resolve disputes, comply with applicable laws and regulations, and demonstrate our compliance to regulators, after which it is securely deleted or anonymised in line with our retention policies.
  • Further information: More detail about how we process your personal data, including your rights under applicable data protection laws, is available in the Privacy Policy on betongame.bet.

Information accuracy notice: The contact and regulatory information on this page is prepared for customers of Beton Game on betongame.bet and reflects our understanding of our licensing and support arrangements as of November 2025. It may be updated from time to time to reflect changes in contact details, support hours, corporate structure, or regulatory requirements.