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Responsible Gaming

Responsible gaming means keeping gambling on Beton Game at betongame.bet as entertainment-controlled, budgeted, and balanced with everyday life. We encourage you to make informed choices, understand the risks of gambling harm, and use the safety tools available before play stops being enjoyable.

We will support you if you ask for help, and we may also proactively reach out if play patterns suggest an increased risk of harm. Support is confidential, and you can request limits, a break, or self-exclusion at any time.

Risk Awareness

OBSERVE: Gambling can be enjoyable, but it can also become harmful when it starts to affect finances, relationships, work, study, or mental wellbeing. UK responsible gambling guidance expects clear signposting of risk indicators and access to self-help and specialist support.

EXPAND: Risk is not limited to "addiction" and can arise from stress, chasing losses, using gambling to manage emotions, or lack of budgeting. Harm may be gradual, so early recognition is important.

REFLECT: Watch for these common warning signs and consider using limits or taking a break early:

  • Loss of control: You gamble longer or spend more than planned, or find it hard to stop once you start.
  • Preoccupation: You frequently think about gambling when not playing (planning bets, reliving wins/losses, checking balances).
  • Chasing losses: You gamble to "win back" money or increase stakes after losing.
  • Emotional reliance: Gambling to cope with anxiety, low mood, loneliness, boredom, or stress.
  • Financial pressure: Borrowing, using credit, missing bills, or hiding spending related to gambling.
  • Secrecy and conflict: Hiding play, arguing with family/friends, or feeling guilt/shame afterwards.
  • Reduced functioning: Impact on sleep, concentration, performance at work/study, or withdrawal from other activities.

Quick Self-Assessment (Private Check-In)

OBSERVE: A brief self-check can help you notice early changes in behaviour.

EXPAND: If you answer "Yes" to one or more statements, consider setting limits or taking a Time-Out. Several "Yes" answers indicate you should consider speaking with a specialist service.

REFLECT: Ask yourself the following (answer Yes/No):

  • Control: Have I spent more time or money gambling than I intended in the last month?
  • Chasing: Have I tried to win back losses by gambling more?
  • Preoccupation: Do I think about gambling frequently when I am not playing?
  • Financial impact: Has gambling caused me to miss bills, use credit, or borrow money?
  • Secrecy: Have I hidden my gambling or lied about how much I play or spend?
  • Emotions: Do I gamble when I feel stressed, low, or unable to cope?
  • Concern from others: Have family/friends expressed worry about my gambling?

Limits & Tools

OBSERVE: The most effective prevention measures are practical controls: deposit limits, time management tools, and short breaks (Time-Out). UK expectations for consumer protection support clear instructions and easy access to safer-gambling tools.

EXPAND: Limits are most effective when set before play begins and kept realistic. Deposit limits control how much you can add to your account over a period; session/time tools help reduce "loss of time" while playing.

REFLECT: On Beton Game at betongame.bet, you can manage limits in your account settings:

How to Set Deposit Limits (Daily / Weekly / Monthly)

  1. Go to your account: Log in at betongame.bet and open My Account (or Profile).
  2. Find safer gambling controls: Select Responsible Gaming, Safer Gambling, or Limits.
  3. Choose "Deposit Limits": Pick the period you want to control:
    • Daily: Maximum you can deposit in any 24-hour period.
    • Weekly: Maximum you can deposit in any rolling 7-day period.
    • Monthly: Maximum you can deposit in any rolling 30-day period.
  4. Enter your amount: Type a numeric limit (for example £10, £50, £200). Use a figure that protects essential spending (rent, bills, food) first.
  5. Confirm and save: Confirm the change to apply the limit to your account.

Regional compliance note (UK): If you lower a limit, it should apply promptly. If you request an increase, it may be applied only after a cooling-off period and/or additional checks to help prevent harm. If you need immediate help controlling spend, use Time-Out or self-exclusion.

Time Spent Limits (Session Timers)

OBSERVE: Time management tools reduce the risk of extended play sessions and impaired decision-making.

EXPAND: Many players underestimate time spent; a session timer and reality checks create intentional pauses.

REFLECT: To enable a timer:

  1. Open settings: Log in > My Account > Responsible Gaming (or Safer Gambling).
  2. Select "Session Timer" / "Reality Check": Choose how often you want reminders (e.g., every 30 or 60 minutes).
  3. Set a maximum session length (if available): Enter a duration (e.g., 1 hour). When reached, you will be prompted to stop or log out.
  4. Save: Confirm to activate.

Taking a Short Break (Time-Out: 24-72 Hours)

OBSERVE: A Time-Out is a short, reversible break intended to interrupt risky sessions.

EXPAND: It is suitable if you feel you are losing control but are not ready for a longer exclusion.

REFLECT: To take a Time-Out:

  1. Navigate: Log in > My Account > Responsible Gaming.
  2. Select "Time-Out": Choose a break period of 24, 48, or 72 hours.
  3. Confirm: Confirm your choice. Your account should be restricted for the selected period.
  4. Need help immediately? Contact support at [email protected] and request a Time-Out or further protection.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger protection that blocks access for a minimum period and is designed for players who feel gambling is causing harm. In the UK, self-exclusion should be clear, easy to activate, and respected across the operator's services that fall within the same scope.

EXPAND: A self-exclusion request may trigger safer-gambling checks and should prevent marketing contact during the exclusion period (subject to legal/operational requirements). UK players may also use GAMSTOP for multi-operator exclusion.

REFLECT: To self-exclude on Beton Game at betongame.bet:

How to Start Self-Exclusion (Temporary or Permanent)

  1. Open account controls: Log in and go to My Account > Responsible Gaming (or Safer Gambling).
  2. Find "Self-Exclusion": Open the Self-Exclusion section.
  3. Choose your period: Select a duration from 6 months up to lifetime (permanent).
  4. Confirm your decision: Follow the on-screen confirmation steps. This is intended to be a protective decision and may not be reversible during the agreed period.
  5. Contact support if you cannot access the tool: Email [email protected] (support response time is stated as within 24 hours; testing indicated a response within 14 hours). You may also request assistance via Live Chat (availability information is currently inconsistent: described as 24/7 in testing, but also listed as 07:00-23:00 GMT, 7 days a week).

What Happens After Self-Exclusion (Consequences)

  • Access restrictions: You will not be able to log in, place bets, or use real-money gambling features during the exclusion period.
  • Marketing suppression: We aim to stop sending direct marketing while self-exclusion is active (subject to reasonable processing time and legal/operational constraints).
  • Account status and verification: We may maintain records necessary to enforce self-exclusion, comply with UKGC requirements, and meet legal obligations (e.g., anti-money laundering and safer-gambling duties).
  • Withdrawals and balances: If you have a remaining balance, you may request withdrawal subject to identity and security checks. Where an immediate withdrawal is not possible (for example, due to verification, chargeback risk, or legal/AML restrictions), we will explain the reason and the process to resolve it.
  • Refund terms: Deposits already used for settled bets or completed gameplay are generally not refundable. Any exceptional refund consideration is handled case-by-case and must be consistent with UK consumer protection expectations and fraud/AML controls.

Regional compliance note (UK): For wider self-exclusion across participating operators in Great Britain, register with GAMSTOP (see Support Resources). Consider adding blocking software (e.g., Gamban/BetBlocker) to cover devices and browsers.

Support Resources

OBSERVE: UK best practice requires prominent signposting to professional support, clear contact options, and information for affected family members. Support should be confidential and accessible.

EXPAND: Players may need different routes: immediate emotional support (helplines), clinical support, peer support, practical blocking tools, and multi-operator exclusion schemes. Family and friends also need guidance and specialist services.

REFLECT: If you feel gambling is no longer under control, stop playing and seek help. Most services below are free and confidential.

Local Support (United Kingdom)

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Blocking Software & Practical Safety Tools

OBSERVE: Device-level blocking reduces impulsive access and supports self-exclusion decisions.

EXPAND: Blocking tools can work alongside GAMSTOP and operator account tools, covering multiple gambling sites and apps.

REFLECT: Consider installing one of the following:

Self-Exclusion Schemes by Country (Examples)

OBSERVE: Self-exclusion is jurisdiction-specific; players may need a national register in addition to operator tools.

EXPAND: If you gamble outside Great Britain or have accounts in other countries, check the relevant national schemes.

REFLECT: Examples include:

  • United Kingdom: GAMSTOP (multi-operator online self-exclusion) - https://www.gamstop.co.uk/
  • Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego) - official government access restrictions register (see regional government resources for current portal).

Family & Friends Support

OBSERVE: Gambling harm affects households, not only the player.

EXPAND: Families may need emotional support, practical budgeting help, and guidance on safer communication and boundaries.

REFLECT: Helpful starting points:

Confidentiality note: Support organisations treat contacts confidentially. If you believe someone is at immediate risk of harm, contact local emergency services.

Help for Family

OBSERVE: Family members often notice harm first-financial strain, secrecy, conflict, and emotional changes. Early, calm intervention can reduce escalation.

EXPAND: Conversations are most effective when they avoid blame, focus on specific impacts, and offer practical next steps (support services, limits, self-exclusion, blocking tools). Family members should also protect themselves financially and emotionally.

REFLECT: Consider the following approach:

  • Plan a safe moment: Talk when the person is calm and not actively gambling. Avoid discussing it during or immediately after a loss.
  • Use specific observations: Describe facts ("I noticed bills were missed" / "you seem anxious after gambling") rather than labels ("you are addicted").
  • Focus on support and choices: Ask what help they would accept (limits, Time-Out, self-exclusion, blocking apps, counselling).
  • Offer to help with practical steps: Help them register with GAMSTOP, install Gamban or BetBlocker, and contact GamCare together.
  • Set boundaries: Avoid covering gambling debts; consider separating finances or setting spending safeguards if appropriate.

Where Families Can Get Support (Forums/Groups)

Recommended Next Steps

  1. Encourage professional support: Suggest GamCare (UK) or NHS/GP referral pathways for counselling and treatment.
  2. Use protective tools immediately: Deposit limits, Time-Out, self-exclusion, and blocking software on all devices.
  3. Get advice for yourself: Speak to a family support adviser (GamCare) to manage stress and practical safety planning.

Operator's Commitment

OBSERVE: Under UK Gambling Commission expectations, operators must take active steps to identify, prevent, and reduce gambling harm, including appropriate customer interaction where risk indicators appear. Beton Game operates Beton Game at betongame.bet for Great Britain customers under UKGC licence number 55432 (licensed entity: Global iGaming Operations Ltd.).

EXPAND: The operator's records show a regulatory sanction in February 2025 by the UK Gambling Commission, including a £250,000 fine linked to failures in anti-money laundering and responsible gambling procedures, specifically inadequate customer interaction for players exhibiting signs of harm. This page therefore sets out an enhanced commitment to timely interventions and transparent support routes.

REFLECT: Our safer-gambling approach includes the following controls and actions:

  • Behavioural risk checks: We monitor for indicators such as extended sessions, repeated deposits in short periods, increased staking, erratic patterns, and signs consistent with chasing losses.
  • Automated messaging (where applicable): On-screen reminders, reality checks, and prompts to set limits or take a break when risk thresholds are met.
  • Human review and interaction: Our safer-gambling team may review accounts and contact players to:
    • Offer information about limits, Time-Out, and self-exclusion;
    • Request acknowledgment of safer-gambling messages;
    • Suggest external support (GamCare/NHS/GAMSTOP);
    • Apply proportionate protective measures if necessary.
  • When we may initiate contact: We may proactively reach out (by email and/or in-product messaging) if we detect patterns that suggest heightened risk of harm, including but not limited to repeated failed deposit attempts, sustained late-night play, rapid increases in deposits/stakes, or indications of financial stress.
  • Protective restrictions: In serious cases, we may impose limits, require a cooling-off period, restrict bonuses, or suspend gambling activity while we complete safer-gambling and/or legal checks.

Regional compliance note (UK): We aim to ensure customer interactions are timely, evidence-based, and documented to meet UKGC expectations. We also maintain necessary records to enforce exclusions and meet legal obligations.

Updates

OBSERVE: Safer-gambling information must stay accurate as tools, support resources, and regulatory expectations evolve.

EXPAND: Changes may be required due to updated UKGC guidance, new exclusion schemes, changes in support availability, or updates to Beton Game processes on betongame.bet.

REFLECT: If we make material changes to this Responsible Gaming page for Beton Game at betongame.bet, we will notify players through one or more of the following channels:

  • Email: sent to the registered email address (where the change materially affects your rights, tools, or protections).
  • Website notice: a banner, pop-up, or account notification within betongame.bet.
  • In-account message: posted in your account message centre (where available).

Last updated: 2025-11-06.

Contact & Feedback

OBSERVE: Easy access to help is central to harm prevention. Beton Game's published contact information indicates support is provided via email and Live Chat, with no phone support currently offered.

EXPAND: Because Live Chat hours are reported inconsistently (tested as 24/7 but also stated as 07:00-23:00 GMT), email remains the most reliable documented channel. For urgent, immediate support, national helplines (e.g., GamCare) are available 24/7.

REFLECT: To contact the Responsible Gaming function for Beton Game at betongame.bet:

  • Responsible Gaming / Support Email: [email protected] (primary).
    Service window: stated as 07:00-23:00 GMT, 7 days a week (response time stated within 24 hours; testing received a response within 14 hours).
  • Live Chat: Available on betongame.bet (link not specified).
    Availability note: Reported both as 24/7 and 07:00-23:00 GMT; if chat is offline, use email or the UK helpline listed above.
  • Phone: Not provided by the operator at this time. For 24/7 phone support in the UK, call GamCare 0808 8020 133.

Feedback Form (Self-Control & Support Requests)

Request limits, a break, self-exclusion support, or safer-gambling advice





Confidentiality: Your message will be handled confidentially and used to provide support and apply protections, consistent with legal and regulatory obligations.